Asus updated its routers to death: how the company “accidentally” turned off the Internet for millions of users
Due to an error in the configuration of the server settings file, many Asus routers were left without a network
Asus router owners around the world experienced network connectivity issues earlier this week. Asus was silent for a long time about the reasons for the failure, but finally admitted its guilt.
In an official statement on the support site, Asus said that “during routine security maintenance, our technical team discovered an error in the configuration of the server settings file, which could potentially lead to an interruption in the network connection of some routers.”
The company added that its team “urgently fixed the server issue” and that all routers that were disconnected from the network should now work normally.
However, many Asus users are still wondering what caused this global crash. According to one Reddit user, the problem was due to an update to the security component built into Asus routers. This component is called AiProtection and is based on Trend Micro technology. It is designed to block access to malicious sites, protect against DDoS attacks, and prevent infection of devices connected to the router.
A Reddit user claims that the AiProtection update contained a corrupted definition file that caused routers to run out of memory and disk space and crash.
Asus has not confirmed this version, but has advised its customers to manually reboot their routers or perform a factory reset if the reboot does not help.
The company also apologized for the inconvenience caused and promised to prevent such an incident from happening again in the future.