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How to use Camera Troubleshooter in Get Help app of Windows 11

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Windows has had its built-in set of MSDT-based inbox troubleshooters for a long time. The Windows team has now decided to integrate all troubleshooting with the Get Help app, which is interactive and intelligent. In this post, we will share how you can use the new Camera Troubleshooter in the Get Help app on Windows 11.

Camera Troubleshooter in Get Help app

What is the Get Help app in Windows 11?

Windows Team has been centralizing Windows’s Help and Support section into this new Get Help app for some time. You can type in your problem, and based on the knowledge base, the app will recommend suggestions to resolve the problem. We may see future AI or ChatGPT integration with the app, which can suggest better solutions within Windows.

How to use Camera Troubleshooter in the Get Help app of Windows 11

Before we start, understand that the Get Help App is a conversation-based product. It means you can type your problem, and it will recommend solutions. Once you confirm whether the solution is working or not, it will suggest the next suggestion. It can also run tasks in the background with your consent.

Open GetHelp App

Here is how we used the Camera Troubleshooter in the Get Help App of Windows 11:

  • Type Get Help in the Start Menu search, and once it appears, click to open it.
  • You would see a text box where you can type your issue. In this case, like Camera Issue or the camera not working
  • It will then reveal smart prompts such as Troubleshoot camera issues, how to fix the computer camera, camera not working on PC, and so on. Select one.
  • Post this; it will then Recommend a solution, Camera Troubleshooter, and start a conversation-based interaction that will prompt you to check and do things.

To open the new Camera Troubleshooter directly, you can click here.

Here is the list of interactions we did when using the Camera Troubleshooter

We tried the live chat part and waited for a while, but nothing happened. I guess a longer waiting time is probably required, or there is a timezone issue. There is no clarity as of now on this.

At the bottom of the troubleshooting section, the app also offers a More Help section with links to the Microsoft Official section, which can help users understand and read about the issues around it.

Conclusion:

While Microsoft is retiring the MSDT, the Get Help App integration is promising. It is inclusive and offers clarity to the users on how it’s attempting to troubleshoot. Even more interesting is that it prompts change based on the selection. While they do almost the same thing, things will look different based on your query and prompt selection.

If you are running Windows 11 version 22H2 and older, Windows 10, Windows 8.1, Windows 7, etc., your device will remain unaffected by this update. Users with earlier Windows operating systems can continue using Microsoft legacy inbox troubleshooters.

Once all the legacy inbox troubleshooters are retired, the Troubleshoot links in the Windows Settings app will automatically get redirected to open the new troubleshooters.

What is MSDT?

MSDT stands for Microsoft Support Diagnostic Tool. It is used by Microsoft Support to help diagnose Windows problems. When you contact Microsoft Support for any help, the support professional will give you a Passkey. You are required to open the Microsoft Support Diagnostic Tool and enter the Passkey.

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