If you run a business, CRM software is necessary. Of the many available products, Salesforce is popular. However, many users have reported that Salesforce doesn’t work with the Firefox browser. In case you encounter this issue, please read through this article for the causes and resolutions.

Salesforce not working in Firefox

The issue occurs while trying to access Salesforce on the Firefox browser. The page either doesn’t load or the website is unusable. Try the following solutions sequentially to fix the problem.

1. Clear browser cookies and cache files
2. Enable third-party cookies in Firefox
3. Isolate the cause with add-ons
4. Disable the problematic add-ons
5. Update Firefox to the latest version

1] Clear browser cookies and cache files

While other solutions will be more helpful, before proceeding further, it has to be made sure that the browser cookies and cache files are cleared. The reason is that if these files are corrupt the website will not load properly.

2] Enable third-party cookies in Firefox

Firefox blocks some cookies by default. While this is for security reasons, the setting causes problems with websites. In case you encounter the issue mentioned here, please enable third-party cookies on the Firefox browser. The procedure is as follows:

• Open Firefox.
• Click on the Application Menu button at the top-right corner of the browser.
• Select Settings form the menu.
• Go to the Privacy & Security tab on the list on the left-hand side.
• Select Custom.
• The first checkbox will be Cookies. Please uncheck it.
• Restart the Firefox browser.

3] Isolate the cause with add-ons

In many cases, add-ons installed on your Firefox browser can also cause such problems. To isolate this case, you can open Firefox in the InPrivate window. The procedure is as follows:

• Open Firefox.
• Click on the Application Menu button at the top-right corner of the browser window.
• Select New Private window. This will open a window in the InPrivate mode.
• Now, try opening the Salesforce website.
• If it opens, the issue is probably with the extensions. The reason is that the extensions are disabled in the InPrivate window.

Alternatively, you can open the InPrivate window using the keyboard shortcut CTRL+SHIFT+P. Then follow the same procedure.

4] Disable the problematic add-ons

If the issue is with the add-ons, then you can disable the problematic add-ons as follows:

• Open Firefox.
• Click on the Application Menu button at the top-right corner of the browser window.
• Select Settings from the menu.
• Select Extensions and themes from the list on the left-hand side.
• In the window that opens, go to the Extensions tab on the list on the left-hand side.
• You can disable the extensions using the switch associated with them.

Use the hit and trial method to identify the problematic extension and then remove it.

5] Update Firefox to the latest version

If the Firefox browser is obsolete, problems like the one in discussion are bound to occur. , it is important to make sure that the Firefox browser is updated to the latest version. The procedure is as follows:

• Open Firefox.
• Click on the Application Menu button at the top-right corner of the browser window.
• Select Help > About Firefox from the menu.

Firefox will automatically update to the latest version.

Related: Salesforce not working in Google Chrome

Is Salesforce not working today?

If Salesforce is not working from the server end, then no matter what fix you try, it wouldn’t work. To isolate this case, you need to check whether the server associated with the website is working or not. The best way to do so is using online website monitor websites. If Salesforce is not working from the server end, please wait for some time before continuing.

How reliable is Salesforce?

Salesforce is a reliable website and CRM software. It counts among the top ten CRM software products and is usually considered the best for small and medium businesses. However, the main reason users prefer the software is that it eliminates the need for an IT team thus saving costs.