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AI will take their jobs first

AI will take their jobs first


Call center operators in danger: AI will take their jobs first

Leading experts have identified which specialties are most susceptible to automation using neural networks.

In 2023, people who work with their hands may not worry about their jobs, which cannot be said about knowledge workers. Plumbers, builders, and carpenters will most likely not be affected by the rapid development of AI. When as many employees of call centers, for example, may be left without work, as their positions will be occupied by neural networks.

Professor Michael Wooldridge of the University of Oxford claims that any person who uses physical labor in their work will not be replaced by artificial intelligence anytime soon. After all, robotics is not developing as rapidly as artificial intelligenceand the right equipment is extremely expensive.

In this regard, it will not yet be possible to replace a conditional plumber or carpenter, while a call center operator who receives calls and answers user questions can easily be replaced in the near future.

“However, there is a lot of intellectual work that really requires human understanding,” said the professor. “At Oxford, we have a lot of people analyzing fetal scans and using AI to detect abnormalities in fetal ultrasound scans. This is one example of a productive collaboration between humans and artificial intelligence.”

However, Professor Wooldridge does not hesitate to say that new technologies will become a “destructive force.” He also believes that those specialists who now work in call centers should be primarily concerned with the development of a “Plan B”, since this is the industry that is very easy to automate.

“In the UK, hundreds of thousands of people work in call centres. If your job is to understand what you are told, but you mostly follow a certain script, then your position is quite vulnerable, ”added Wooldridge.

Sociology professor Eric Dahlin said that robots do take jobs from people, but to a much lesser extent than most people think. The authors of the study found that only 14 percent of their respondents lost their jobs due to the introduction of new technologies. However, these people also tend to overestimate the prevalence of robots that take people’s jobs by about three times.

What area do you work in? How much do you think it is subject to automation and mass layoffs?


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