If you can’t sign into the Spotify app even after entering the correct password or phone number, this guide will help you fix the issue.
Why am I not able to login to Spotify?
The reason that you can’t log in to Spotify may vary for individuals. It is primarily due to the fact that your login credentials are incorrect. However, it can also happen due to internet connectivity issues, a corrupted app cache, an ongoing server problem at the end of Spotify, incorrect date and time settings on your device, and more.
Now, some users have reported that they can’t sign into Spotify with the right password or phone number. If this is happening with you too, we got you covered.
Can’t login to Spotify with correct password or phone number
If you are unable to log in to Spotify with the correct password or phone number on your phone or PC, here are the methods you can use to fix the problem:
- Ensure that login credentials are correct.
- Make sure you are connected to a stable internet connection.
- Check the current server status of Spotify.
- Try another sign-in method.
- Force stop Spotify and reopen it.
- Check if you are able to log in to Spotify in a browser.
- Log in without a password.
- Check the date and time on your device.
- Clear the app cache on your phone or PC.
- Update or reinstall Spotify.
1] Ensure that login credentials are correct
Before opting for any of the below-listed methods, make sure that the entered credentials including email and password. You might be entering an incorrect combination of username and password. So, even if the password is correct, you won’t be able to log in to Spotify. Hence, check if both the username and password you entered are correct.
On the other hand, if you are logging in using your phone number, cross-check all the digits and make sure it is correct. In case, the login credentials and phone number you have used are correct, move on to the next solution to fix the issue.
2] Make sure you are connected to a stable internet connection
If there is an internet connectivity problem or if your internet connection is too laggy or weak, you will likely experience this issue. Hence, test your internet connection and make sure it is working properly.
Open a web browser and check if you can search the web without any issues. If so, your internet connection isn’t at fault and you can use the next fix. However, if your internet is causing the issue, switch to a different network connection or contact your Internet Service Provider (ISP) to get the required assistance.
3] Check the current server status of Spotify
It might be the case that Spotify servers are experiencing an outage issue or there might be some development or maintenance work going on. And thus, you are not able to sign into Spotify. Now, if this is the case, no troubleshooting method will work. So, check the status of Spotify servers and make sure its services are not down currently. You can use a free server status detector tool to do that. In case there is no server issue, use the next fix.
4] Try another sign-in method
If you can’t log in to the Spotify app with your username and password, you can try using a different login method. Spotify lets you sign in with different methods that include logging in with your phone number, using your Gmail account to sign in, and signing into Spotify using your Facebook account. You can choose any of these methods and see if you can get into the Spotify app or not.
On the Spotify login screen, you will see different options. These options include Continue with phone number, Continue with Google, Continue with Facebook, and Log in (with username and password). Select one of these options and follow the prompted instructions to sign into Spotify. Check if the problem is resolved. If not, there are some more solutions that will definitely help you fix login issues on Spotify. So, move on to the next method.
5] Force stop Spotify and reopen it
If the problem remains the same, you can force close the Spotify app and then restart it. Some temporary issues with the app might be causing trouble while signing into the app. So, restart a fresh instance of the app and check if the problem is resolved. To do that, here are the steps to follow:
- First, navigate to your home screen on your smartphone.
- Now, long press the Spotify app icon and choose the i option from appeared menu options.
- Next, from the bottom of the screen, click on the Force stop button. You might find this option at a different position depending on your phone’s model.
- After that, click on the OK button and when the Spotify app is closed completely, reopen it and check if you can sign into it.
If this doesn’t help, you can try restarting your phone and see if the problem is fixed.
6] Check if you are able to log in to Spotify in a browser
If you are using Spotify’s desktop app on Windows, you can try opening it in a web browser and then see if you are able to sign in. Spotify can also be used as a web app in a web browser.
So, open the open.spotify.com website in your browser.
After that, click on the Login button present at the top-right corner.
Next, choose the desired method to sign in from the available ones including Continue with Apple, Continue with Facebook, Continue with Google, Continue with phone number, etc. Check if you can log in without any errors or issues.
7] Log in without a password
If you are still unable to log in to the Spotify app, try logging in without a password. You might have forgotten the password or the password is not working for some reason, you can sign into Spotify using its Log in without password feature. Here are the steps to use it:
First, open the Spotify app and click on the Log in button.
Now, tap on the Log in without password button.
On the next screen, enter the registered email address or username in the box and press the Get link button.
An email with a login link will be sent to your email address. You can open your email app, open the Spotify email, and click on the link present inside the email to quickly log in to Spotify.
8] Check the date and time on your device
Incorrect date and time settings on your PC or phone can be another reason why you can’t sign into Spotify with the correct password or phone number. Hence, you must ensure that you have set up the correct date and time on your device.
Set up date and time on Windows:
- First, press the Win+I hotkey to open the Settings app.
- After that, move to the Time & language tab in the left-side pane.
- Now, select the Date & time option.
- Next, enable the Set time automatically and Set time zone automatically toggles.
- Once done, reopen Spotify and try logging into the app to check if the issue is resolved.
Set the correct date and time on your Android phone:
- First, open the Settings app on your smartphone.
- Now, go to the General management option.
- Next, click on the Date and time option.
- After that, make sure the toggles associated with the Automatic date and time and Automatic time zone options are enabled.
- Once done, restart Spotify and check if the problem is resolved.
The above steps may vary depending on your Android version or phone’s model. So, apply the steps accordingly.
9] Clear the Spotify app cache on your phone or PC
A corrupted or outdated app cache associated with Spotify can also trigger login issues. So, clear the Spotify cache on your device and check if the problem is fixed.
Clear the Spotify cache on Windows PC:
First, open Task Manager using Ctrl+Shift+Esc and close all running instances of Spotify.
Now, press the Win+R hotkey to evoke the Run command box and enter %LocalAppData% in it.
In the opened window, open the Packages folder and double-click on the SpotifyAB.SpotifyMusic_zpdnekdrzrea0 folder to access it.
Next, open the LocalCache folder and then open the Spotify folder.
After that, select the Data folder and press the Delete button on your keyboard to clear it.
Once done, restart the Spotify app and check if you can log into the app without any problems.
Clear the Spotify cache on Android:
First, go to your home screen and long-press the Spotify app. From the appeared options, click on the i button.
Next, click on the Storage option. And then, press the Clear cache button present at the bottom of the screen.
Once the cache is cleared, reopen the app and see if the issue is resolved.
10] Update or reinstall Spotify
If you are using an outdated version of Spotify, you are likely to experience performance issues. Hence, if the scenario is applicable, update your app to its latest version and check if the problem is fixed.
To update the Spotify app on Windows, you can use the Microsoft Store and update it from the Library tab. If you are on an Android phone, open Play Store, go to the Spotify app page, and press the Update button.
In case the Spotify app is already up-to-date on your device but you still face this issue, it might be corrupted. So, you will need to reinstall the app to fix the issue.
Reinstall Spotify on Windows:
First, open the Settings app using Win+I, go to Apps > Installed apps, select the three-dot menu button present next to the Spotify app, and choose the Uninstall option. Follow the prompted instructions and remove the app from your PC. When done, reboot your PC and open Microsoft Store to reinstall Spotify on your computer. Check if the problem is resolved now.
Reinstall Spotify on Android:
Open your Play Store and move to the Spotify page. Next, press the Uninstall button to remove the app. When done, install it back on your phone and open it to check if the problem is resolved.
Hope this helps!
Why am I not able to login to Spotify using phone number?
If you are unable to sign into Spotify using a phone number, it might be the case that you have entered an incorrect phone number that is not registered on the app. Or, you might be entering an incorrect verification code to sign in. Hence, make sure you have entered the correct phone number and verification code to sign into Spotify.