If you receive an error message 0x80070057 when you are trying to download offline address book (.oab) in Microsoft Outlook, this post is meant to help you. In this post, we will identify the possible causes as well as offer the most appropriate solutions to successfully resolve the issue.

When you encounter this issue, you will get the full error message below in the following lines;

Task [email protected] reported error (0x80070057): “Sorry, something went wrong. You can try again ‘

Where [email protected] the placeholder represents the address of your SMTP mail server.

You will experience this issue because the Exchange server is configured to download the OAB only using public folder distribution.

Error 0x80070057, Outlook offline address book won’t load

If Offline address book won’t load in Outlook with error code 0x80070057, you can try our recommended solutions below in no particular order and see if it helps fix the problem on your computer.

1. Disable Cached Exchange Mode in Outlook client
2. Configure the Exchange server to download the offline address book using Internet distribution.
3. Set up Outlook desktop client with email options for Outlook.com
4. Create a new Outlook profile
5. Recover Outlook PST files (data)
6. Launch the Microsoft Support and Recovery Assistant tool.

Let’s take a look at the description of the process associated with each of the listed solutions.

1]Disable Cached Exchange Mode in Outlook client

You can start troubleshooting to fix Offline address book won’t load in Outlook with error code 0x80070057 by disabling Cached Exchange Mode in the Outlook client installed on your PC.

To disable Cached Exchange Mode in the Outlook client, follow these steps:

• Launch Outlook.
• Click File > Account Settings > Account Settings.
• Select the Exchange or Office 365 account you want to download the OAB for.
• Click change.
• Under offline settings, uncheck Use Cached Exchange Mode to Download Email to an Outlook Data File option.

See if the bug has been fixed. If not, try the next solution.

2]Configure the Exchange server to download the offline address book using web distribution.

This solution requires that the Exchange server administrator verify that the offline address book can be downloaded using Internet distribution, in addition to correctly configuring the Autodiscover service for the Exchange server organization.

To test this configuration, do the following:

NoteA: Outlook 2013 and later only support OAB version 4.

• Open the Exchange Management Console.
• Switch to Organization Configuration > Mailbox > Database Management.
• Choose the appropriate mail server.
• Click Properties > Client Settings.
• Switch to Organization Configuration > Mailbox > Offline Address Book.
• To choose OAB > Properties > distribution.

Try the following solution if Internet distribution is already enabled but the issue persists.

3]Set up Outlook desktop client with email settings for Outlook.com.

This solution requires that you set up the Outlook desktop client using the Outlook for the web email settings. Once configured, try downloading the Outlook offline address book and see if the procedure completes without displaying an error code. Otherwise, try the next solution.

4]Create a new Outlook profile

This solution requires you to manually create a new Outlook profile by following the guides for troubleshooting Microsoft Outlook crashes with error code 0xc0000005 or error 0x8004010F, Outlook data file not available.

5]Recover Outlook PST files (data)

Another viable solution you can try to fix is ​​to repair Outlook PST (data) files. If this task didn’t help, you can reset or repair the Outlook application or uninstall Office (delete offline address book files and OST files), reinstall the Office suite, and then customize and customize Outlook on your Windows 11/10 computer.

6]Launch the Microsoft Support and Recovery Assistant tool.

This solution requires you to run the Microsoft Support and Recovery Assistant tool. Alternatively, you can use the command line version of the Microsoft SaRA tool on your Windows 11/10 computer.

This tool can help you with Outlook if:

Any of these solutions should work for you!

How do I force an offline address book download?

To force an offline address book download, follow these steps: From the Tools menu, select Send/Receive, and then click Download Address Book. In the Offline Address Book dialog box, make sure that Download changes since last send/receive option checked. Click OK.

Why does Outlook use the offline address book by default?

By default, Outlook uses the offline address book because the default configuration for the Outlook client is to use a feature called Cached exchange mode. Cached Exchange Mode defaults to the offline address book (OAB), which is generally preferred because it is more responsive than the online version.