Do you keep getting the We ran into a problem error message on Microsoft Teams? Microsoft Teams is one of the most widely used real-time collaboration and communication apps across all major platforms. However, it is not uncommon for users to experience errors and issues while using the app. One such error is the We ran into a problem error message. This particular error message is shown to some users while using the Teams app:
We ran into a problem
Try again in a few minutes.
Some users have reported experiencing this error during their meetings. The meeting drops or disconnects every now and then with this error message. While your internet connection can be at fault, there can be various other reasons for this error. If you are using an outdated version of Teams, you might run into this error. Other reasons for this error include a corrupted application cache file and conflicting programs.
Fix We ran into a problem error on Microsoft Teams
If you are experiencing the “We ran into a problem” error on Microsoft Teams on your Windows PC, restart the app or your PC right away and then check if the error is resolved. In case the error still continues, here are the methods you can use to fix it:
- Update Microsoft Teams to its latest version.
- Sign out, then sign in.
- Make sure your internet is working fine.
- Terminate conflicting background programs.
- Delete the Microsoft Teams cache.
- Try using Teams’ web client.
1] Update Microsoft Teams to its latest version
The first thing you should do to fix this error is to check whether you are using the latest version of Microsoft Teams or not. Such errors and issues could be triggered due to bugs that might be addressed and fixed with the latest updates. Hence, update Teams right away and then check if the error is resolved.
By default, Teams is updated automatically. However, it is not uncommon that sometimes apps don’t get automatically updated due to one or another issue on your computer. So, in that case, you can manually check for available updates for Teams and install them.
To update your Microsoft Teams app, open it and click on the Settings and more button available beside your profile picture. Now, from the appeared menu, press the Check for updates option. It will then download and install pending Teams updates. Finally, relaunch the Teams app and check if the We ran into a problem error is resolved.
Read: Fix Microsoft Teams Join button is missing or not working.
2] Sign out, then sign in
You can also try signing out of your account on Teams and then signing in back to check if the error is resolved. To do that, click on your profile picture and then press the Sign out option. Now, quit Teams and make sure that no related process is running in the background. After that, relaunch Teams and log in with your username and password. See if the error is now fixed.
3] Make sure your internet is working fine
If you keep receiving this error message in the middle of a meeting, it might be your unstable internet connection at fault. Hence, make sure you are well connected to a stable network connection and there is no internet connectivity issue at your end. You can also try switching to a different network connection and check whether the error message has stopped appearing. In case you are sure that your internet is working fine, use the next method.
4] Terminate conflicting background programs
There might be some software conflict which is why you keep getting the We ran into a problem error on Teams. So, try closing all background programs and see if it helps. You can open Task Manager using Ctrl+Shift+Esc and terminate programs using the End task button.
In case you are running an antivirus, ensure that it is up-to-date. On the other hand, you can temporarily disable your antivirus and check if the error is resolved. If yes, add Microsoft Teams to the whitelist of your security program to fix the error.
See: How to fix Microsoft Teams Error CAA5009D?
5] Delete the Microsoft Teams cache
You can also try clearing the old Teams cache to fix the error. This method works for many affected users and might as well do the trick for you. So, delete the cache for Teams from your computer and then see if the error is fixed or not. Here’s how to do that:
- First, close Teams and make sure it is not running in the background.
- Now, press Win+R to evoke the Run dialog box and enter %appdata%\Microsoft\Teams in it.
- Next, clear all the files from the below-mentioned folders:
%appdata%\Microsoft \teams\application cache\cache
%appdata%\Microsoft \teams\Local Storage
- Once done, restart Teams and check if the error is resolved.
Read: Fix Microsoft Teams Error code 80080300 properly.
6] Try using Teams’ web client
If the error still remains the same, you can try the web application of Microsoft Teams. Teams is available for Windows, phones, web browsers, and other platforms. So, you can switch the platform and try using Teams’ web client to see if the error has stopped appearing.
Why does Teams say There was a problem reaching this app?
If you are experiencing the “There was a problem reaching this app” error in Microsoft Teams, update the app to its most recent version and check if the error is resolved. Besides that, the error could be triggered due to a corrupted cache. Hence, delete the cache associated with the Teams app to fix the error. You can also unblock the Teams app from Office 365 Admin dashboard if the app is blocked.
How do I fix Microsoft team settings?
To change or access Teams settings, open the app and click on the Setting and more button present next to your profile picture. After that, click on the Settings option and it will open up different configurations that you can set up to customize your Teams experience like general settings, privacy, notifications, accessibility and appearance, and more.
Now read: Fix Microsoft Teams Login issues: We couldn’t sign you in.