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Webex camera not working on Windows PC


Cisco Webex is a well-known video conferencing software that allows users to interact with those who are in different locations. This software has various features that make it ideal for businesses. However, some users reported that the Webex camera is not working on their system. Some of them were unable to enable the camera, whereas, some are just able to see a blank screen when the camera is enabled. This issue will occur if your antivirus software or your privacy setting is blocking your camera. Also, if there is a problem with Webex such as incomplete download or corruption, this issue will occur. In this article, you will learn how to resolve this issue.

Fix Webex camera not working on Windows computer

In case, the Webex camera not working on your computer, then use the following prescribed solutions to fix this error.

  1. Confirm your Webex camera is attached.
  2. End programs using the webcam
  3. Update the latest webcam drivers.
  4. Select the correct camera from the Webex app
  5. Allow Webex through antivirus

Let’s try to resolve this issue by using the above methods

1] Confirm your Web camera is attached (if applicable)

The very first thing you have to do is to confirm that the camera is working properly if you have an external camera. To do the same, follow the prescribed suggestion.

  1. Click on the Start button and launch the Camera app
  2. Record a short video to confirm your camera is attached and working.
  3. If your camera is not working then disconnect your device from the USB port and again connect your device to a different USB port.

After doing this, restart your computer and repeat the above steps to check the said error. Hopefully, after shifting your device to another USB port your problem is resolved. If the issue persists, move to the next solution.

2] End programs using the webcam

If there is a program that was using the webcam, there is a high possibility that your system is still assigning a camera to that particular app. In that case, you need to first close the program by clicking on the cross button, then open Task Manager to probe if there are any traces left of that particular program, if there are any related apps, right-click on them and select End Task one by one. Now, open Webex and see if the camera is working, in case the camera still refuses to respond, reboot your computer and retry.

3] Update the latest webcam drivers

If you are not able to resolve your error using the above methods then you have to update the webcam driver to its latest version. If the issue is a result of a bug or incompatibility, after updating the driver this said error will be resolved.

  • Install a free driver update software and use it to update your webcam driver
  • Download the latest version of the driver from the manufacturer’s website.
  • Install Driver and Optional Update from Windows Settings.
  • Update the Camera Driver from Device Manager.
    > Press Windows + R key
    > Type Device Manager in the Run dialog box and click on Open
    > Expand Imaging Device.
    > Right-click on your WebCam and select Update driver.
    > Select Search automatically for driver and follow the on-screen instructions to complete the process.

Hopefully, after updating the latest driver the Webcam issue will be solved.

4] Select the correct camera from the Webex app

You may encounter the said error if the Webex app is not using the correct camera. A lot of third-party apps tend to install their own camera driver and Webex might think that they are actually your camera. In this case, you will be able to enable the camera, but since, Webex has not selected the correct one, a blank screen will appear. To avoid this confusion, follow the prescribed steps to pick the correct camera in Webex.

  • Run the Webex application on your system.
  • Start a pseudo-meeting.
  • Once the meeting started, click on the drop-down menu next to the Start video.
  • Pick your webcam from the list of devices available under the Camera selection.

After implementing the above steps, this said issue will be solved.

5] Allow Webex through Antivirus

There is a high chance that your antivirus software block Webex from accessing the webcam. In that case, you can either allow the Webex through Firewall or whitelist it in your antivirus (add to the exception list). Hopefully, this will do the trick for you.

6] Reinstall Webex

If nothing worked, your last resort is to reinstall the Webex app completely and then install a fresh copy. This is especially useful if some fragment of Webex is not installed on your system. When you run the installation media of Webex one more time, all the missing files and features will get installed.

We hope that you are able to resolve the issue using the solutions mentioned in this post.

Also Read: Laptop Camera or Webcam not working in Windows.

Webex camera not working on Windows PC

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