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Cannot uninstall games on Xbox Console

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Cannot uninstall games on Xbox Console

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In this article, we will show you what you can do if you cannot uninstall games on the Xbox Console. There can be a few reasons why you cannot uninstall games on Xbox Console. The most common reasons are corrupted game files and corrupted cache.

Cannot uninstall games on Xbox Console

Cannot uninstall games on Xbox Console

If you cannot uninstall games on Xbox Console, follow these fixes to resolve this issue.

  1. Power cycle your console
  2. Remove and add your account again
  3. Clear Alternate MAC Address
  4. Clear Xbox cache
  5. Factory reset your Xbox console

Let’s start.

1] Power cycle your console

Power cycling the Xbox console resolves many issues. Hence, we suggest you perform a power cycle first. The following steps will guide you on this.

Power cycle your Xbox console

  1. Press and hold the Xbox button for 5-10 seconds.
  2. The Xbox console will be turned off.
  3. Remove the power cord.
  4. Wait for a few seconds.
  5. Connect the power cord and turn on the switch to provide the power supply to the console.
  6. Now, turn on your console.

Now, check if you can uninstall your games.

2] Remove and add your account again

Some users have reported fixing this issue by removing and adding their accounts. You should also try this. Remove and add your account by following the steps mentioned below.

Remove your account from an Xbox console

The following steps will help you remove your account from your Xbox console.

  • Open the guide by pressing the Xbox button.
  • Select Profile & system > Settings > Account > Remove accounts.
  • Choose the profile that you want to remove, and then select Remove to confirm.

Add your account to an Xbox console

Now, add your account by following the steps mentioned below.

  • Open the guide by pressing the Xbox button.
  • Select Profile & System > Add or switch > Add new.
  • Enter the credentials of your Microsoft account that you want to add, and then select Enter.
  • Review the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
  • Follow the steps to configure your Sign-In, security & PIN preferences to finish adding your profile to the console.

3] Clear Alternate MAC Address

You can also try to clear the Alternate MAC address to resolve the issue.

Clear Alternate MAC Address

  1. Press the Xbox button.
  2. Go to “System > Settings > Network > Network Settings.”
  3. Select Advanced Settings.
  4. Select Alternate MAC Address.
  5. Select the Clear button.
  6. Now, select the Restart button.

4] Clear Xbox cache

Clearing the Xbox cache is one of the best ways to fix this issue. It will clear corrupted cache files that might be a reason for causing this issue. Clear your Xbox One, Xbox Series X, or Series S cache and see if it helps.

5] Factory reset your Xbox console

Factory resetting your Xbox console can also help fix this issue. Check the following steps to factory reset your Xbox console.

Xbox Reset Console

  1. Press the Xbox button to open the guide.
  2. Select Profile & system > Settings > System > Console info.
  3. Select Reset console.
  4. On the Reset your console screen.
  5. Select Reset and keep my games & apps.

That’s it. I hope the above solutions help you to resolve your issue.

Does clearing Xbox cache delete games?

No, deleting the Xbox cache does not delete your games. Your games will only be deleted when you delete them or perform a complete reset on your console with erasing data. Clearing the Xbox cache deletes the temporary files.

Is it OK to delete cache?

Deleting the cache is totally fine. With time, the cache can get corrupted. This corrupted cache can cause several issues. Hence, clearing the cache helps resolve many issues.

Read next: Uninstalling games from Xbox does not free up disk space.

Cannot uninstall games on Xbox Console

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