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Fix auto mute during a call in Microsoft Teams

Fix auto mute during a call in Microsoft Teams


Your audio cut off automatically during a call in Microsoft Teams on your system? If so, this post can help you fix it. Audio is muted after a few seconds or a few minutes during an audio or video call in Microsoft Teams, according to affected users. Typically, this type of problem occurs due to a poor or unstable Internet connection, or due to audio driver failures. Therefore, we recommend that you check your internet connection. If your internet connection is working fine but you’re still having problems with Microsoft Teams, the following solutions might help you fix the problem.

Audio mutes automatically during a call in Microsoft Teams

Sometimes only a reboot solves the problem. Therefore, we suggest that you restart your computer and see if that helps. If restarting doesn’t work, try the following fixes to get rid of the problem:

  1. Close all other applications while calling Teams.
  2. Clear the Microsoft Teams cache.
  3. Disable the Automatically adjust microphone sensitivity setting in Teams.
  4. Temporarily turn off your antivirus firewall.
  5. Update your microphone driver.
  6. Uninstall and install the latest version of the Microsoft Teams app.
  7. Reboot your router or change your internet connection.

Let’s discuss these solutions in detail.

1]Close all other applications while calling Teams.

Some apps running on your computer may interfere with the Teams app and cause audio to interrupt or mute. Therefore, we suggest that you close all other applications open on your system and only launch the Teams application during a call. If closing all applications did not fix the problem, try the following solutions.

2]Clear the Microsoft Teams cache

Sometimes the problem occurs due to a corrupted cache. If so, you can fix it by clearing the Microsoft Teams cache. The steps to clear the Microsoft Team cache are described below.

1]Please close Microsoft Teams first if you opened it.

2]Open the taskbar, right-click the command icon and select Quit… Now open Task Manager and end all Teams processes.

3]Open File explorer… Copy the following path and paste it into the address bar of the explorer.


4]Now open the following folders and delete the files they contain. Skip inaccessible folders.

  • Open Application cache… There you will find another folder named cache… Open it and delete all the files it contains.
  • Open blob_storage and delete all files inside it.
  • Delete all files inside databases
  • Delete all files inside GPUCache
  • Open Cache and delete all files inside it.
  • Open IndexedDB and delete the .db file inside it.
  • Inside Local storage, delete all files.
  • Delete all files inside temp

After deleting files from the folders mentioned above, start the Microsoft Teams app and see if the issue is fixed.

3]Disable the “Automatically adjust microphone sensitivity” setting in Teams.

If the problem still exists, turn off Automatically adjust mic sensitivity in Microsoft Teams settings. The steps for this are listed below:

Disable parameter

  1. Start the Microsoft Teams desktop app.
  2. Click on the three horizontal dots in the upper right corner.
  3. Choose Settings
  4. In Microsoft Teams settings, select Devices From the left side.
  5. Turn off the switch next to Automatically adjust mic sensitivity

If the issue still occurs after disabling the above feature in the Teams app, disable Noise impression also in the command settings.

4]Temporarily disable your antivirus firewall.

Disable Windows Defender Firewall or Antivirus Firewall. Some users stated that the problem was due to McAfee Endpoint Security software. A process called McAfee Firewall Business Object Hosting Server is running in the background, causing high CPU usage, which could be causing the problem, they said. If you have installed McAfee Endpoint Security on your computer, contact their customer support team to resolve the issue.

5]Update the microphone driver

It may be that your microphone is not working properly due to corrupted or outdated drivers that are causing you to experience this issue. Try updating your microphone driver from Windows Update (Advanced and Driver Updates). Alternatively, you can download the latest driver from the manufacturer’s website and install it.

After updating the microphone driver, check the status of the problem.

Related: The microphone constantly mutes the sound on the PC.

6]Uninstall and install the latest version of the Microsoft Teams app.

If you are using an outdated version of the Microsoft Teams app, you may experience some issues. Uninstall Microsoft Teams app and download the latest version from Microsoft official site. After downloading the setup file, run it to install the latest Teams on your system.

7]Reboot your router or change your Internet connection.

As explained earlier in this article, one of the possible causes of the problem is a poor or unstable internet connection. Microsoft Teams requires a certain amount of bandwidth for audio and video calls. Microsoft has divided bandwidth into three parts: minimum, recommended, and best performance. Make sure your ISP provides this bandwidth for you or not. This information is available at microsoft.com… If you have chosen the wrong plan, you will need to update it. It will be beneficial for you to replace your current router with a high bandwidth router.

Wired connections are always more stable than wireless ones. Before replacing your router, you might want to try one thing: connect your system and router with an Ethernet cable and see if that helps.

How do I fix Microsoft Teams sound?

The audio problems you experience with the Microsoft Teams app can occur for a variety of reasons, for example:

  • Your microphone is not working in Microsoft Teams.
  • Your internet connection speed is slow or your internet connection is unstable,
  • The app or software might be conflicting with the Teams app,
  • Your microphone driver is corrupted or outdated, etc.

To fix audio issues in the Microsoft Teams app, we suggest you try the solutions in this article.

How do I prevent students from disconnecting you in Teams?

In Microsoft Teams, only the presenter has the right to mute other meeting participants. The presenter simply has to right-click the name of the other meeting attendee and select the option they want. If you want students not to drown out other participants, you must force them to Attendees… When you make a student a participant, he / she will not see any option to mute or remove another participant from the meeting when he / she right-clicks on the participant’s name.

This can be done in two ways:

1]During the meeting, select Show participants to view a list of all meeting participants. Hover over the name of the member whose role you want to change and select More options… Then select Make an attendee… If you want to make him / her a presenter again, follow the same process and select Make a presenter

2]During the meeting, go to Calendar and double-click the meeting. Choose Meeting options… Click on the Who can present drop-down menu. By default, this option is set to All. This means that everyone who joins the meeting will have the right to automatically submit the meeting. As we explained above, the presenter can mute and remove other attendees from the meeting. You have to choose Only me in this dropdown menu. You can also choose any other option from the dropdown menu as per your requirement. When you’re done, click the Save button.

Read next: Fix crashes and freezes for Microsoft Teams during meetings.

Sound is automatically muted Microsoft Teams


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