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Logitech mouse is not working on Windows 11/10

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In this article, we will see what you should do if your Logitech mouse is not working on Windows 11/10. Usually, a  Logitech mouse stops working for some common reasons, like the corrupted driver, accumulation of dust and dirt, drained-out batteries (in the case of a wireless mouse), etc. This issue can also occur due to faulty hardware but the chances of hardware damage are less. This article provides some effective solutions that will help you fix your Logitech mouse.

Logitech mouse is not working on Windows

Logitech mouse is not working on Windows 11/10

First of all, restart your computer and see if the issue is fixed or not. If the problem was occurring due to a minor glitch, it will be fixed automatically after restarting your computer. Also, replace the batteries of your Bluetooth mouse because the problem may also occur due to the drained-out batteries. If you have a USB mouse, plug it into another USB port and see if this helps. If the Logitech mouse is not working on Windows 11/10 after trying these basic checks, the cause of the problem is something else. Use the following fixes to resolve the issue.

  1. Run Hardware and Devices Troubleshooter
  2. Roll Back the Logitech mouse driver or uninstall the recent Windows Update
  3. Uninstall and reinstall the Logitech mouse driver
  4. Update or reinstall your graphics card driver
  5. Uninstall and reinstall Logitech G HUB software followed by deleting the required folders
  6. Restore your system
  7. Update your system BIOS

Let’s see all these fixes in detail.

1] Run Hardware and Devices Troubleshooter

Hardware and Devices Troubleshooter_Windows10

The Hardware and Devices Troubleshooter is an automated tool that helps users fix the problems occurring on their hardware devices. Run this tool and see if it helps. You cannot access it from Windows 11/10 Settings because it is not available there. Therefore, to launch the Hardware and Devices Troubleshooter, you have to execute a command in the Command Prompt.

2] Roll Back the Logitech mouse driver or uninstall the recent Windows Update

According to the feedback of most affected users, the problem started occurring after a certain Windows Update. When you install a Windows Update, some drivers also get updated (if the update for the same is released by the manufacturer).  In this case, the problem can be fixed by the following two methods:

  1. Rolling Back the Logitech mouse driver.
  2. Uninstalling the recent Windows Update.

How to Uninstall Windows Updates in Windows 11

You may find the Roll Back option for your Logitech mouse driver missing. The reason for that is simple; your Logitech driver has not been updated by Windows. In this case, you can uninstall the latest Windows Update. This method will work if the problem occurred on your system due to the installation of the Windows Update.

3] Uninstall and reinstall the Logitech mouse driver

If the above fix did not help, uninstalling and reinstalling your Logitech mouse driver may help. The steps to do that are simple. Before you uninstall your mouse driver, download the latest version of your mouse driver from the official website. You have to provide your mouse model details to download the driver from the official website. This is because, after uninstalling the mouse driver, your mouse will not work.

Follow the steps written below to uninstall your Logitech mouse driver:

  1. Open the Device Manager.
  2. Right-click on your Logitech mouse driver and select Uninstall device.
  3. After uninstalling the mouse driver, open File Explorer (Win + E) and run the installer file to reinstall your mouse driver.

4] Update or reinstall your graphics card driver

Some users have reported that the problem was fixed after updating the graphics card driver. Open the Optional Update page and see if an update for your graphics card driver is available there. If yes, download and uninstall it. After that, restart your system.

If an update is not available, uninstall and reinstall your graphics card driver. To completely uninstall your graphics card driver, use the DDU (Display Driver Uninstaller). Before you uninstall the driver, download its latest version from the official website of the manufacturer. After uninstalling the driver, run the installer file to install the display driver again.

5] Uninstall and reinstall Logitech G HUB software followed by deleting the required folders

Check if your mouse works fine without Logitech G HUB software. To do so, uninstall Logitech G HUB software and then test your mouse. If your mouse works fine after uninstalling the Logitech G HUB software, the problem was occurring due to the corrupted Logitech G HUB files. In this case, delete some files of Logitech G HUB software and then reinstall it.

  1. Open the run command box and type %appdata%.
  2. Delete the folders belonging to Logitech Gaming Software and G HUB software.
  3. Open the Run command box again and type %programdata%.
  4. Delete the folders belonging to Logitech Gaming Software and G HUB software.
  5. Restart your computer.
  6. Download the latest version of Logitech G HUB software and install it.

6] Restore your system

revert-restore-point

You can also take your system to the previous working condition. This method is called restoring a system and the tool used for this purpose is System Restore. If your mouse was working previously, you can restore your system to the date after which the problem started occurring.

7] Update your system BIOS

Updating a system BIOS is helpful if you are experiencing some issues on your system, like performance issues and other problems. Update your system BIOS and see if it helps. This method worked for some affected users. If you do not have much knowledge about computers, it is better to take your computer to a computer technician or service center to update BIOS instead of running an update for BIOS by yourself.

Read: Mouse pointer moves when pressing the arrow keys.

How do I get my Logitech mouse to work on Windows 11?

If your Logitech mouse is not working on Windows 11, you can try some fixes like running the Hardware and Devices Troubleshooter, rolling back, updating, or reinstalling your mouse driver, updating or reinstalling your graphics card driver, etc. We have explained some fixes to deal with this problem in this article.

Why is my wireless mouse not working on Windows 11?

There are many reasons why your wireless mouse is not working on Windows 11 like drained batteries, corrupted or outdated mouse drivers, interference issues with USB 3.0 devices or WiFi signal (if your WiFI frequency is the same as the Bluetooth frequency), etc.

I hope this helps.

Read next: Mouse Sensitivity changes automatically on Windows.

Logitech mouse is not working on Windows



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