In this article, we will talk about the Office install error SR98E4SH-S on Mac computers. According to the users, they encounter this error when they enter their license key while downloading Microsoft Office. This error code usually occurs on Mac. If you encounter the same error code on your Mac, you can use the suggestions provided in this article.
Fix Office install error SR98E4SH-S on Mac computers
Here, we will talk about the Office error code SR98E4SH-S. After purchasing a Microsoft Office license, you have to activate your Office product by using that license key. The product or license key is also required when downloading Microsoft Office from the website of Microsoft. According to the feedback, users cannot download and install Office due to the error code SR98E4SH-S.
Different users encountered different error messages with the same error code SR98E4SH-S, have a look.
Your Key has been redeemed successfully however the installation could not be started.
The download failed – error: SR98E4SH-S.
A Problem has occurred that needs your attention:
Error Code Generated: SR98E4SH-S
Your Key has been redeemed successfully however
the installation could not be started.
Do not try reinstalling Microsoft Office with the
same product key, it might block your product.
Phone verification required to reactivate the product key.
The above-mentioned error messages are reported by the users. As you can see, one of the error messages is saying that your product key has been redeemed successfully, whereas the other message is saying that your product download has failed. Also, the third error message says that phone verification is required to reactivate the product key.
Users also stated that a contact number was also displayed along with the error message and they were asked to call on that number for further assistance. When users contacted that number, they were asked to provide remote control via AnyDesk or similar Remote Desktop Software.
This indicates that this error is a scam. You can follow these suggestions to protect yourself from this scam and install Office on your Mac successfully.
- Take a look at the URL
- Use another web browser
- Never provide your contact details
- Always install a good antivirus
- Contact Microsoft Support
1] Take a look at the URL
When it comes to downloading software from the internet, you should be careful. Hackers create websites that mimic the original websites. Normal users cannot differentiate a scam website from an original website. By doing so, hackers steal sensitive information from users, like their credit card details, bank account passwords, etc.
One way to differentiate a scam website from the original website is the URL. Look at the URL carefully. Does the URL of the website you have landed on match the URL of the original website? Users who encountered the Office install error SR98E4SH-S reported that the URL of the Microsoft website they visited to download Office was different from the official Microsoft website. This clearly indicates that this error message is a scam.
What happened to the users was when they entered the URL of the Microsoft website in the Safari browser, it automatically redirected them to office-com-setup.com. Whereas, the correct address of the Microsoft website to download Microsoft Office is setup.office.com. Make sure that you are on the right website to download Microsoft Office.
2] Use another web browser
If Safari keeps you redirecting to the wrong website to download Office, you can use another web browser. You can install Chrome, Edge, or Firefox on your Mac and then download Office by using these web browsers. The error message should not appear this time.
3] Never provide your contact details
Microsoft never asks you to provide your contact details in an error message. When you encounter an error on your Windows device or a Microsoft product on another operating system, you can contact Microsoft Support by yourself. Alternatively, you can search for the best Windows Help & Tech Support websites for solutions.
You should not provide your contact details until you are on the official Microsoft website for support.
4] Always install a good antivirus
You should always install a good antivirus on your system. Antivirus software blocks malicious websites by default. Hence, they protect you from downloading malware on your system. Moreover, popular web browsers, like Edge, Chrome, Firefox, etc., also block malicious websites by default.
5] Contact Microsoft Support
If the error still persists and you are unable to download and install Microsoft Office on your Mac, you can contact Microsoft Support. They will assist you better in troubleshooting and fixing the error.
That’s it. I hope this helps.
How do I fix Microsoft Office installation error?
Microsoft Office may display different error codes during installation. Each Office installation error requires a different way to troubleshoot. Hence, based on the error code the Office installer displays, you need to search online to get troubleshooting tips. You can also contact Microsoft Support.
Why MS Office is not installing in Windows 11?
There can be many reasons why you are not able to install Microsoft Office in Windows 11. The installation file may have been corrupted or another version of Office is already installed on your system. Unstable internet connection can also cause installation failure of Office. In addition to this, if you have tried to install Office previously but the installation was interrupted, you may encounter an error the next time you install Office.
Read next: We had a problem installing your Office programs.