Some OneDrive users have complained about getting the OneDrive isn’t connected error on their Windows computers. The app keeps getting stuck on the Signing in loop with the aforementioned error message. If you are getting the same error, this post will interest you.
Why is my OneDrive not connected?
OneDrive isn’t connected error could be a result of a weak or unstable internet connection. However, there can be some other underlying reasons why you may get this error. This sign-in error could be triggered because of a corrupted cache, your proxy settings, etc. However, in any case, this post discussed some working fixes that will help you fix the error.
Before you try the below-listed fixes, you can temporarily disable your antivirus or firewall and check if the error is resolved. OneDrive connection might be interrupted due to your security settings. So, you can disable your security suite briefly, and if it helps, whitelist OneDrive through your antivirus and firewall.
OneDrive isn’t connected; Signing in stuck
If you get stuck on the Signing in screen with the “OneDrive isn’t connected” error message, here are the methods you can use to fix the error:
- Make sure your internet connection is working fine.
- Close OneDrive from the system tray and restart it.
- Clear OneDrive cached credentials, unlink your account, and then sign in again.
- Disable proxy.
- Reset OneDrive.
1] Make sure your internet connection is working fine
You need an active and stable internet connection to use OneDrive online storage and syncing services. Hence, check your internet connection and make sure it is reliable enough to use OneDrive.
2] Close OneDrive from the system tray and restart it
Sometimes, starting a fresh instance of the app helps in resolving such errors. So, the next thing to fix the Signing in loop is to exit the OneDrive app and then relaunch it to check if you can use it without the “OneDrive isn’t connected” error. Here’s how to do that:
- First, right-click on the OneDrive icon from the system tray and go to its Help & Settings option.
- Now, choose the Quit OneDrive option to exit the app.
- Next, open Task Manager using Ctrl+Shift+Esc and make sure no instance of OneDrive is running on your system.
- Once done, reopen the OneDrive app and see if the error is gone.
3] Clear OneDrive cached credentials, unlink your account, and then sign in again
Some users have recommended that clearing OneDrive cached credentials and then unlinking your account should help you fix the error. So, you can try doing that and then sign in to check if the problem is fixed.
Here’s how to do that:
First, open Credential Manager using Windows Search. Now, select Windows Credentials.
Next, locate OneDrive Cached Credentials and expand the drop-down menu. After that, click on the Remove button and press the Yes button on the confirmation prompt to clear the credentials.
Now, right-click the OneDrive icon from the system tray and click on the Help & Settings option.
Then, go to the Account tab, press the Unlink this PC button, and follow the prompted instructions to complete the process.
Once done, reopen OneDrive, try signing in again, and see if the error is gone.
4] Disable proxy
The “OneDrive isn’t connected” error might be caused due to your proxy settings. So, you can disable the proxy settings on your PC and see if the issue is fixed.
5] Reset OneDrive
Resetting the OneDrive cache helps in fixing sign-in and other OneDrive errors. So, reset OneDrive and check if it works for you. Here’s how:
Firstly, press the Win+R to evoke the Run command box.
After that, enter one of the below commands in the Open box to reset the OneDrive cache:
%localappdata%\Microsoft\OneDrive\onedrive.exe /reset C:\Program Files\Microsoft OneDrive\onedrive.exe /reset C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset
The above command depends upon the location of the OneDrive.exe file on your system. So, enter the command accordingly.
I hope this will resolve the error for you. If not, we recommended completely uninstalling and then reinstalling OneDrive to fix the error.
How do I fix OneDrive sync errors?
OneDrive syncing errors are common. If you are facing a sync error or issue on OneDrive, you can try pausing and then restarting the sync process and see if it helps. Besides that, you can unlink your account and then sign in again to check if the error is fixed. You can also reset OneDrive, run OneDrive troubleshooter, check if there are issues with certain files, and make sure you have enough storage space to sync your files.
Now read: OneDrive Error 0x8004def5.