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Outlook stuck on Adding account [Fix]


If Outlook gets stuck on adding an account, the solutions provided in this article will help you. This issue occurs due to network connectivity issues, corrupted user profiles, and other temporary issues.

Outlook stuck on Adding account [Fix]

Outlook stuck on Adding account

If your Outlook is stuck on adding an account, use these fixes mentioned below:

  1. Disconnect and reconnect the internet
  2. Temporary disable antivirus
  3. Create a new Outlook profile
  4. Try adding the account in Safe mode
  5. Disable IPv6
  6. Run Microsoft Support and Recovery Assistant
  7. Repair Office application

Outlook adding account takes forever

1] Disconnect and reconnect the internet

The network connection is one of the possible reasons for problems when adding an account to Outlook. In this case, disconnecting and reconnecting the internet connection can help to fix this issue. To do so, disconnect your internet on your system first and then open Outlook. Then, turn on your WiFi and check if the issue gets fixed or not.

Also, we suggest you power cycle your WiFi router. Use the instructions mentioned below:


  • Unplug the power adapter from the router and from the wall socket.
  • Wait for a few minutes.
  • Plug the power adapter back into the router and wall socket.
  • Wait for the router to start up and connect to the internet.

2] Temporary disable antivirus

The antivirus software installed on your Windows PC can also cause this issue in Outlook. In this case, we suggest temporarily disabling your antivirus software and seeing if you can add your account to Outlook.

If you can add your account, you can enable antivirus after the account is added successfully.

3] Create a new Outlook profile

create a new outlook profile

A corrupted Outlook profile can create this problem. To check this, you must create a new user profile in Outlook. A new profile starts with default settings, eliminating potential conflicts caused by corrupted settings in your current profile. If Outlook works correctly in the new profile, it indicates that the problem is associated with your original profile.

Now, you can add other accounts to the new user profile and delete the old profile (if you want).

4] Try adding the account in Safe mode

How to start Word, Excel, PowerPoint, Outlook in Safe Mode

Sometimes add-ins can cause the issues. In such a case, launching Outlook or other affected Microsoft Office applications in Safe Mode can help.

We suggest you add your account to Outlook in Safe Mode. If it works, you can also add other accounts in Safe Mode. Now, exit Safe Mode and launch Outlook in normal mode. The newly added account(s) will be available there.

5] Disable IPv6

disable ipv6

Sometimes disabling IPv6 can help to fix this problem. Microsoft has also stated in its official documentation. According to this statement, Outlook may experience connectivity issues if IPv6 is enabled. This might be happening to you. Therefore, we suggest you disable IPv6.

6] Run Microsoft Support and Recovery Assistant

Use Advanced Diagnostics in Microsoft Support and Recovery Assistant and see if it helps you to fix this Outlook issue.

6] Repair Office application

Repairing Microsoft Office can also fix the problems. You can repair Microsoft Office from the Control Panel:

Repair Office application

  • Open the Control Panel and then click on the Uninstall a Program option.
  • Select your Microsoft Office application.
  • Right-click on Office and select Change.
  • Select Repair and click Next. After that, select Online Repair. Follow the on-screen instructions.

I hope this helps.

Why does my Outlook get stuck?

There can be a few reasons why your Outlook gets stuck. The most common reasons are add-in conflicts, weak internet connection, antivirus software interference, outdated versions of Office, third-party background applications or services, etc.

How to clear Outlook cache?

You can clear Outlook’s cache by following this procedure: First, launch Outlook and find the cache location at %localappdata%\Microsoft\Outlook. Then, delete cached files and remove the auto-complete cache. Finally, Restart Outlook.

Read next: Outlook closes automatically immediately after opening.

Outlook stuck on Adding account [Fix]

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