If you game on Xbox console or Windows 11/10, and when you try to purchase or renew your Xbox Game Pass subscription you get the message stating You already own this, There’s a past-due balance on this subscription, then this post is intended to help you with suggestions you can try to resolve the issue on your gaming device.
You already own this, There’s a past-due balance on this subscription
If you’re getting the You already own this, There’s a past-due balance on this subscription when you purchasing or renewing your Xbox Game Pass subscription on your gaming device, you can try our suggestions in the order presented below to have the issue resolved.
- Check your payment method or option
- Pay the past-due balance to unlock your subscription
- Contact Xbox/Microsoft Support
Let’s take a look at the description of the process involved concerning each of the listed solutions.
1] Check your payment method or option
Most reported cases show that when the You already own this, There’s a past-due balance on this subscription issue occurs, it usually means you didn’t turn off your auto-renewal in time and or the payment method listed failed on your last renewal date may be due to insufficient funds. In this case, to see if the issue will be resolved, you can remove your payment method or option (make sure it’s not expired and valid) and re-add it again, then see if you can resubscribe. If not, you can add another payment method and try again. Also, check if your Xbox Game Pass subscription is expiring before the official date.
In addition, keep in mind that there are certain limitations to moving to other regions. For example, moving to another country or region will affect what currencies and payment options you can use, so updating your billing account information beforehand becomes essential.
2] Pay the past-due balance to unlock your subscription
In the scenario, as reported by some affected users whereby you purchased an Xbox subscription for say 1 month but didn’t use the service due to one reason or the other and the 1-month subscription elapses; this issue in focus is likely to occur when you want to buy or renew your subscription regardless of whether you used the previous subscription. In this case, to resolve the issue, you’ll have to pay the past-due balance to unlock your subscription – until you do that, you will not be able to use a subscription or redeem Perks or redeem codes either on the website or the console itself.
To pay the past-due balance to unlock your subscription, do the following:
- Sign in to Services & subscriptions at account.microsoft.com/services with your Microsoft account.
- Find your past-due subscription in the list and select Pay now. Make sure you’re signed in to the Microsoft account associated with the subscription that’s past due.
- Now, check if your payment method (credit card, PayPal, or other online payment services) has expired and update it or add a new payment method (if your payment option isn’t valid or you want to change it, add a new way to pay).
- Once your payment option is set, select Next to make the payment.
3] Contact Xbox/Microsoft Support
Other things being equal, as far as the issue you’re currently facing is concerned, either of the suggestions above should resolve the issue for you. Otherwise, since this problem has to do with Microsoft payments or the billing system, you can contact Microsoft Support or you can on your own further troubleshoot Microsoft Account payment issues and problems.
Hope this helps!
What does there’s a past due balance on this subscription mean?
If you get there’s a past due balance on this subscription message on your gaming device, it simply means you didn’t turn off your auto-renewal in time and or the payment method listed failed on your last renewal date. You’ll have to clear your past due balance before purchasing any future subscriptions.
How do you fix a past due balance on Xbox?
If you have a subscription that renews automatically, it can become locked if the renewal charge fails. When this happens, you lose access to the subscription and its benefits. To fix a past due balance on your Xbox Series X|S or Xbox One console, you can designate another payment option for your subscription to pay the past-due balance – just sign in to the Microsoft account that contains your subscriptions and follow the on-screen instructions.
What does past due mean on Xbox?
If you are unable to make a purchase, it could be because your credit card has expired and you have a subscription payment that is past-due. To pay for your past-due subscription, you’ll need to sign in to Services & subscriptions with your Microsoft account and follow the prompts.
How do you pay a past due Xbox Live subscription with Microsoft account money?
To pay a past-due balance on your account using a Microsoft account balance, you have to find your past-due subscription on the Services & subscriptions page. The amount past due is shown in red. Select Pay now, and then follow the instructions to pay the balance due.